This Level Up Casino privacy policy explains how we collect, use, store and safeguard your personal data when you visit levelups-casino.com, register an account, claim a bonus or play any of our 4,000+ games. Level Up Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao, and we treat data protection and confidentiality as core obligations, not afterthoughts. Our practices are aligned with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs) and, where applicable, the EU General Data Protection Regulation (GDPR). By using Level Up Casino, you acknowledge that you have read and understood this privacy policy and our cookie policy.
Who Controls Your Personal Data at Level Up Casino
The data controller responsible for data processing on this website is the operating company of Level Up Casino, registered in Curaçao and holding a gaming licence issued by the Government of Curaçao. The controller determines the purposes and means of processing your personal information across the platform, from registration through to withdrawal. If you have any questions about Level Up Casino data protection practices, you can contact our Data Protection Officer at any time:
- Data Protection Officer: [email protected]
- General support: [email protected] (reply within 12 hours)
- Live chat: available 24/7 directly on the Level Up Casino website
What Personal Data Level Up Casino Collects
Our data collection is limited to what is necessary to run a licensed online casino safely and lawfully. The categories of user data we process are set out below.
| Category | Examples | Why we collect it |
|---|---|---|
| Identification data | Full name, date of birth, ID documents | Account creation, age verification, KYC |
| Contact data | Email address, phone number, residential address | Communication, account security, verification |
| Financial data | Deposit and withdrawal records, payment method details (PayID, cards, e-wallets, crypto wallets) | Processing payments, AML compliance |
| Gaming activity | Bets, wins, losses, session length, bonus usage | Service provision, responsible gambling monitoring |
| Technical data | IP address, device type, browser, operating system | Security, fraud prevention, site optimisation |
| Communication data | Live chat transcripts, email correspondence | Support quality, dispute resolution |
| Third-party data | Verification results from KYC and payment providers | Legal compliance, fraud checks |
We only handle sensitive personal data — for example, information relating to self-exclusion or gambling-related health concerns — where it is necessary to meet our responsible gambling and legal duties, and always with heightened information security controls.
How Level Up Casino Collects Your Information
- Directly from you — when you register, verify your identity, deposit, withdraw or contact support.
- Automatically — through cookies, server logs and analytics tools while you browse or play.
- From third parties — payment providers, identity verification services and fraud prevention databases.
Why We Process Your Data and On What Legal Basis
Every instance of data processing at Level Up Casino rests on a recognised legal ground. We never process personal information without a valid basis.
- Contract performance: creating and managing your account, running games, processing deposits from A$20 and withdrawals from A$30, and crediting bonuses such as the welcome package of up to A$500 + 100 free spins.
- Legal obligation: mandatory KYC checks before your first withdrawal, anti-money-laundering (AML) screening, record-keeping for regulators and responding to lawful requests from authorities.
- Legitimate interests: fraud prevention, network and data security, improving our platform and protecting the integrity of games from 50+ providers.
- Consent: marketing emails, promotional SMS and non-essential cookies. You may withdraw consent at any time without affecting your account.
- Vital and public interests: responsible gambling interventions, including deposit limits, cooling-off periods and self-exclusion from 6 months to permanent.
Level Up Casino Cookie Policy
The Level Up Casino cookie policy forms part of this document. Cookies are small text files stored on your device that help the site function and let us understand how players use it. You can manage cookie preferences through our consent banner or your browser settings at any time.
| Cookie type | Purpose | Can you disable it? |
|---|---|---|
| Essential cookies | Login sessions, security tokens, fraud prevention | No — the site cannot operate without them |
| Analytical cookies | Traffic statistics, page performance, error tracking | Yes, via the consent banner |
| Functional cookies | Language, display preferences, saved settings | Yes, though convenience features may be lost |
| Marketing cookies | Personalised offers and campaign measurement | Yes, at any time |
Blocking essential cookies may prevent you from logging in or playing at Level Up Casino, so we recommend adjusting only the optional categories.
Sharing Your Data with Third Parties
Level Up Casino never sells your personal data. We share user data only with parties who need it to deliver our services or where the law requires it:
- Payment providers — PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf and blockchain payment processors for Bitcoin, Ethereum and Litecoin transactions.
- Game providers — studios such as Pragmatic Play, Evolution Gaming and NetEnt receive limited technical data needed to run their games.
- Verification and fraud partners — KYC/AML specialists who confirm your identity and screen transactions.
- Regulators and authorities — the Curaçao licensing authority, law enforcement and financial intelligence units, where legally required.
- Professional advisers — auditors and legal counsel bound by strict confidentiality agreements.
Every third party is contractually required to apply data protection standards at least as strict as our own.
International Data Transfers
Because Level Up Casino is licensed in Curaçao and works with global providers, your personal information may be transferred outside Australia. Whenever this happens, we use appropriate safeguards — including standard contractual clauses, encryption in transit and vendor due diligence — so your privacy travels with your data.
Data Security at Level Up Casino
Level Up Casino data security combines technical and organisational measures designed to prevent unauthorised access, loss or alteration of your records:
- 256-bit SSL/TLS encryption protecting every connection between your device and our servers;
- Encrypted data storage for account and payment records;
- Firewalls, intrusion detection and continuous network monitoring;
- Strict internal access controls — staff see only the data their role requires;
- Regular information security audits and penetration testing;
- RNG certification by independent laboratories, ensuring game data integrity.
No system is entirely immune to risk, so we also encourage players to use strong, unique passwords and never share login details. If we ever detect a data breach likely to cause serious harm, we will notify affected players and the relevant authorities in line with the Notifiable Data Breaches scheme.
How Long We Keep Your Data
Our data storage periods reflect legal and operational requirements rather than convenience:
- Account and KYC records: for the life of your account plus at least 5 years after closure, as required by AML law;
- Transaction records: minimum 5 years from the date of each transaction;
- Support correspondence: up to 3 years for quality and dispute purposes;
- Marketing data: until you withdraw consent or unsubscribe;
- Self-exclusion records: retained as long as necessary to honour your exclusion, including permanent exclusions.
Once retention periods expire, data is securely deleted or irreversibly anonymised.
Your Privacy Rights with Level Up Casino
Under the Australian Privacy Principles and, where applicable, the GDPR, you hold strong privacy rights over your personal data. At Level Up Casino you may:
- Access — request a copy of the personal information we hold about you;
- Correction — have inaccurate or outdated details fixed;
- Deletion — ask us to erase data we are not legally obliged to keep;
- Restriction — limit how we process your data in certain circumstances;
- Portability — receive your data in a structured, machine-readable format;
- Objection — object to processing based on legitimate interests, including direct marketing;
- Withdrawal of consent — stop marketing communications or optional cookies at any time.
To exercise any of these privacy rights, email [email protected] from your registered address. We respond within 30 days and never charge a fee for reasonable requests. We may ask you to verify your identity first — a safeguard that protects your account from impersonation.
Complaints and the Supervisory Authority
If you believe Level Up Casino has mishandled your personal information, please contact our Data Protection Officer first so we can investigate. If you remain unsatisfied, Australian players can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. EU residents may also contact their local supervisory authority.
Responsible Gambling and Your Data
Level Up Casino uses gaming activity data to support responsible play. Our tools include deposit, bet, loss and session limits, cooling-off periods of 24 hours to 30 days, and self-exclusion options from 6 months to permanent. Processing this user data allows us to detect risky patterns and intervene early — a use of data processing that directly protects players.
Frequently Asked Questions
Does Level Up Casino sell my personal data?
No. The Level Up Casino privacy policy strictly prohibits selling player data. We share information only with service providers and authorities under binding confidentiality obligations.
How is my payment information protected?
All transactions run through 256-bit SSL/TLS encryption, and payment details are held in encrypted storage with restricted access — the backbone of Level Up Casino information security.
Can I play without accepting cookies?
Essential cookies are required for login and security, but you can decline analytical, functional and marketing cookies through the consent banner without losing access to your account.
How do I delete my account data?
Email [email protected]. We will erase everything we are not legally required to retain; KYC and transaction records must be kept for at least 5 years under AML law.
Who oversees Level Up Casino privacy compliance?
Internally, our Data Protection Officer. Externally, the Government of Curaçao as licensing authority and, for Australian complaints, the OAIC.
Updates to This Privacy Policy
We review this privacy policy regularly and may update it to reflect new laws, technologies or services. Material changes will be announced on the website or by email, and the latest version is always available on this page. Continued use of Level Up Casino after an update constitutes acceptance of the revised terms. Your trust matters to us — Level Up Casino data protection is a commitment we renew every day, so you can focus on enjoying the games while we look after your privacy.